Customer Feedback Questionnaire

Pantech Kenya Limited is a leading manufacturer and supplier of filtration solutions for the automotive and industrial sectors. The purpose of this survey is to collect feedback from our valued customers regarding the quality of our products and the level of service we provide.

The information gathered will help us identify areas where we are performing well, understand existing gaps, and determine opportunities for improvement so that we can serve you better.

All information provided will be treated with the highest level of confidentiality and will be used strictly for internal improvement purposes.

We appreciate you taking the time to share your feedback with us. At Pantech Kenya Limited, we are committed to continuous improvement, innovation, customer satisfaction, and delivering high-quality filtration solutions that consistently meet and exceed customer expectations.

Thank you for your trust, support, and partnership.

PART I: ORGANIZATION

1.1. Name of the organization

1.2. Name of the individual

PART II: ORDER OF FREQUENCY

(Tick only one per question)

2.1 How frequently do you purchase TopTek™ filters?

2.2. How frequently do you purchase Other Brands?

PART III – PRODUCT & SERVICE RATING

3.1 How would you rate the pricing of TopTek™ filters?

3.2 Please rate each of the following;

(A = Very Good, B = Good, C = Average, D = Poor)

Product Quality

Durability of the filtration products?

Efficiency of the filtration products?

The quality of TopTek™ filters relative to other brands you use?

The appearance and finishing of products?

Product packaging quality?

Availability of filtration products when needed?

Variety/range of products offered?

Delivery

Lead time to product supply?

Customer Service

Professionalism of staff?

Clarity of communication?

Responsiveness to your inquiries?

Technical Support

Ability to provide technical assistance from our technical team?

Effectiveness of technical team in resolving issues?

Speed of resolving complaints?

Follow-up after issues are reported?

Overall

Overall customer experience?

Likelihood of recommending the company to others?

3.3. As per your rating in (3.2) "The overall quality of TopTek™ filters?", how can the quality of TopTek™ filters be improved?

PART IV – INFLUENCING FACTORS

(Please rank ‘3’ as low, ‘2’ as medium and ‘1’ being the highest)

4.1 How do the following factors influence your purchase of filters?

4.2. Specify any other factors that influence your purchase of filters.